Terms and Conditions

Shipping + Delivery Disclaimer: 

Cake Charming LLC bears no responsibility for, including but not limited to: lost or stolen packages, incorrect or incomplete addresses provided to us, returned or misrouted packages, cookies damaged in transit, eaten off your doorstep by squirrels, a neighbor’s dog, or stolen by package pirates. By agreeing to delivery you agree the cookies will be left on your porch if no one answers the door. If no one can be home at the time of delivery, consider leaving a bug/animal-proof cooler outside for your delivery.

SHIPPING (and Delivery) POLICY:

Our cookies are baked to order and shipped right from our oven the next day via UPS! Please keep in mind that UPS does not count weekends or the day the item shipped in transit times. Packages will be left according to driver discretion. Once your cookies have been shipped, they are in UPS’ hands and out of our control. Delayed cookies? No worries, your cookies are sealed for freshness in cello bags and will still be awesome upon arrival. 

Non-exhaustive list of things we will NOT refund for:

• "My cookies were melted/warm upon arrival. " Once our cookies are in transit, they're out of our control. Unfortunately some melting is an unavoidable reality of shipping cookies in the summer (especially during unprecedented heatwaves) and should be expected. They are still perfectly delicious and safe to eat, just as if you'd heated them in the oven or microwave. We do not issue refunds for melted cookies as melted chocolate is aesthetic-only and nothing popping them in the refrigerator can't fix.  

• Why don't we ship with ice packs? In addition to the extra cost we would have to pass on to you, ice packs melt within a few hours; cookies are in transit for day(s). 

• "Some cookies were broken." While we regret anytime someone receives (a) broken cookie(s), Please contact UPS to file a claim for damaged goods.

REFUND POLICY:

We stand by the high quality of our products and customer service. Refunds will not be given, unless we made an error, in which case of course we’ll work to make it right. We want everyone to be happy but please be reminded we are a small family business, we appreciate your understanding that some circumstances are truly beyond our control (see above disclaimers). 

CANCELLATION POLICY:

Need to cancel an order? Please email us at Tiffany@cakecharming.com to cancel before 6pm CT the night before the next baking day.(Sunday) We are unable to cancel and refund an order past this cut-off.